I purchased a sectional from The Brick had issues with the sofa from day one. There was a manufacturer defect in one of the cushions and it took two years to get it replaced. I now have a problem with springs in the sofa and although the warranty is still active and The Brick has told me they can't do anything for me .am finding it impossible to get a response from them. Customer Service is definately not their strong point. Considering the amount spend on the sofa I would expect more from such a big company. I won't be shopping there ever again.
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The leather recliner provided an elegant look to my living room. Thank you so much!
I had to call police at this furniture store! Be aware of this furniture store! They would lie on pretty much everything. They promised to deliver my product within 4 days and supposed to call me to arrange a delivery, however I waited 15 days but didn't receive any communication . Then I went to the store and asked about my product. I had paid a deposit at the beginning. They said it would take another week! I said I want my money back since it would be 3 weeks to receive the product. They said they wont give any money back!
At one point the owner-manager Khan started to use M and F word and said leave my store now or I would beat you up! I was socked to hear what he said and never ever experienced this kind of behavior in any part of Canada. And Khan started to lie on free delivery and delivery date as well. At the end I was forced to call cop and they negotiated with the store to ensure my product pick up instead of free delivery! It was a horrible experience and I urge everyone to avoid 1125 Kennedy Road since all 5-6 furniture stores in the same building belong to same person - Khan !
On October 19th, we attended your location and purchased two bedroom sets, a queen mattress set, sofa couch with sleeper bed, sofa and oversize chair, kitchen table and chairs, and coffee table. We were relocating from Toronto and essentially needed an entire house worth of furniture. We were helped by a lovely salesperson named Terri. Terri informed us that all the furniture, with the exception of the couch and chair set, would be delivered on November 2nd, however the other pieces were not in stock, but would be delivered November 12th. True to form, the furniture was delivered November 2nd, and despite that they damaged our hardwood floor, we were happy with our purchases. On November 11th, having not heard from Teppermans about the next day delivery we were anticipating, we went to the store to see what was up. We saw Terri who recognized us and said 'oh I was just in your order today'. She asked what was up and we said we hadn't heard about delivery tomorrow. She...
On October 19th, we attended your location and purchased two bedroom sets, a queen mattress set, sofa couch with sleeper bed, sofa and oversize chair, kitchen table and chairs, and coffee table. We were relocating from Toronto and essentially needed an entire house worth of furniture. We were helped by a lovely salesperson named Terri. Terri informed us that all the furniture, with the exception of the couch and chair set, would be delivered on November 2nd, however the other pieces were not in stock, but would be delivered November 12th. True to form, the furniture was delivered November 2nd, and despite that they damaged our hardwood floor, we were happy with our purchases. On November 11th, having not heard from Teppermans about the next day delivery we were anticipating, we went to the store to see what was up. We saw Terri who recognized us and said 'oh I was just in your order today'. She asked what was up and we said we hadn't heard about delivery tomorrow. She then went into our account and said 'oh the chair is in but the couch isn't expected til the 19th'. Huh? What do you mean? Sorry but we were told the 19th and we need a couch set for tomorrow as we have been sitting on the floor since the 1st. Terri asked if we would be willing to look at a different set, and while reluctant, we agreed as we desperately wanted our couch set. After selecting a similar set, Terri checked and luckily it was in stock. She called the delivery company who informed her that all trucks were full for the next day delivery, unless we were willing to pay. Knowing this wasn't going to fly with us, she said no and tried to arrange for another delivery date. On the phone Terri kept saying Tuesday delivery was the earliest to whomever she was speaking with. After getting off the phone, she told us that Tuesday was the earliest date the trucks could fit us in. We asked to speak with the manager, hoping that someone could help rectify this situation. We were then introduced to Louisa, who let us know she was the General Manager and that she was sorry that we didnt understand that the furniture couldn't be delivered on the 12th, as it wasn't even in the system for delivery and that they NEVER guarantee delivery dates for orders not in stock. I assure you, if I had been told that the remaining items would be delivered whenever they finally came in, be it a week, two weeks, three weeks or some arbitrary date, I WOULD NEVER HAVE ORDERED the product. We were specifically told back in October that the remaining two items would be delivered on November 12th. Never once were we told that this was an estimated date, a maybe date, a wait and see date. Never once. When my husband tried to explain to Louisa that we were not happy with having to wait til Thursday, this so called general manager then stated 'so you are telling me the Terri is a liar'. My husband got very irritated and said 'do not put words in my mouth. I never once said Terri was a liar. I am merely telling you what we as the customer were told. We have no clue what goes on behind the scenes'. She then said 'okay Terri, did you tell them it was coming on the 12th? Now at this point, to put her sales person on the spot like that was terrible. As if Terri was going to admit that she did tell us delivery was happening on the 12th. Once again, Louisa told us that she was sorry there was a miscommunication on our part, to which we said no there wasn't. We were told the 12th and after dropping $8,000.00 in the store, we hoped Teppermans would offer us something better then a sorry. I asked Louisa what Teppermans could offer us for this huge inconvenience at which time Louisa got very angry and said 'you are already getting free delivery what more do you want'. I reminded her that we already paid for delivery on the first order and that the fact that our entire order could not be delivered on November 2nd was not our fault. I asked Louisa if Teppermans would throw in some throw pillows or something as a good will gesture or else we would have to cancel the order as we really needed our couches delivered. Your so called general manager said 'go get your money back'.
She then ordered a female named Chris to 'escort' us to the front. Escort us? Excuse me? We are not criminals. We are not anyone in need of an escort. To throw away a sale and be willing to refund an order and lose customers and to treat us so poorly is disgusting. I really hope her choice of words 'escort' had nothing to do with the fact that my husband is black as it sure as hell felt like that. In fact, earlier in this meeting of Louisa, Terri said 'these are good people'. Louisa looked at Terri and rolled her eyes and audibly said 'pfft'. I even called her out on it amd said 'are you kidding me. How dare you look at her like we aren't good people'
It is no coincidence that as soon as we walked in there, Terri instantly said 'oh I was in your account today checking on them'. Clearly Terri picked today to look at the status of the account because she was also anticipating delivery tomorrow. I know what she damn well told us back in October and so does she.
I am thoroughly disgusted and appalled that your general manager is able to treat customers in the manner she treated us. All we wanted was the furniture we had ordered and paid for, and were even willing to accept a lesser priced couch and chair just to get it delivered sooner but this woman offered nothing to us other then sorry you don't understand anything.
I would never recommend Teppermans to anyone after this experience. To throw away customers who had every intention of buying even more things to furnish our home and not even offer any solution is beyond any business model I have ever seen.
Going furniture shopping this weekend and will definitely avoid Tepperman's after reading these reviews. Pretty sad service provided from a family operated store. Oh well, lots of better family run businesses to buy from.
I was pleased with the professional and the outcome of my sofa. I would highly recommend!
My leather living room set was about to be replaced because my new puppy thought it was a great place to dig and chew. The seat cushions looked like they were almost scratched through and a corner of the vinyl on the my couch was chewed off. Ann transformed my couch, loveseat and recliner back to what it all used to look like when it was new! I just saved about $4000 by not having to replace my furniture. Ann is awesome! My friends will sure hear about this! Thanks so much!
My sales person Holly listened to our needs and was very helpful. We went to several other stores and were either ignored by staff or the staff did not listen to what we wanted.
I returned and purchased our furniture from Teppermans .
The delivery people were polite and very careful.
Best experience in a very long time!
WOW is the best word I can think of to describe how happy my husband and I are with the repairs made to our sectional. From start to finish it was ten days. Todd and Gary picked up the section needing repaired and returned it when completed. After going through the material books with us a close match was found and then the work really began. It wasn't an easy process as the material had to be dyed and then have what I would call "swirls" (I know this term isn't correct Todd but it is the best description I could come up with) added with yet other dye blended into the material to achieve the match. In fact the material (I believe a form of Naugahyde, pardon me Todd and Gary if I got this wrong) they used is of a far better quality than what was originally on them. You cannot tell by looking at the cushions next to the repaired ones that anything had been done. Perfect match! Thank you Todd and Gary so very much for making the sectional look better than new.
Wanted to say what an asset the delivery driver Mike is to The Brick. He has delivered to my home twice in the past and is always punctual, friendly, courteous and efficient.
I hope you will consider what a great employee he is when considering his next raise.
We can't say enough good things about Josh! He did a wonderful job on a few of our dental chairs! The price was good, he was very professional, and we're very happy with all of his work!
We bought 2 sofas at Sears Home Furniture store at Northside location 13932 -137 Avenue on NW, Edmonton, AB on September 18, 2016 and delivered on September 30, 2016. We also purchased 5 years extend warranty. On Oct 05, one of two sofas purchased stopped working on power reclining. we called the salesman but he told us it is over 72 hrs for returning. We had to call customer services for repairing on Friday, Oct 07. We have been waiting on service repair guy until today Oct 12, but nobody gives us a call. Keep waiting and waiting. On Oct 11 the 2nd sofa also stops working. What the pieces of junk/garbage furniture. Sears Customer Services are the worst. Never in my life I will buy any thing from Sears again....But too late, I think Sears is closing its business next year forever.
This repair is amazing! It's like magic! The tear in our couch was huge and I didn't think it could be fixed but Rob did it. You can't tell it was ever ripped. We are so pleased with the results. Thanks so much!
Many thanks to McLeary's for your help regarding our furniture and your kindness in making us such happy customers.
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